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What's your experience with United Bank for Africa -UBA (Nigeria)?

Complain or commend and be heard on marketAfricka.

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Open hours today: 8:00 am - 4:00 pm Toggle weekly schedule
  • Monday

    8:00 am - 4:00 pm

  • Tuesday

    8:00 am - 4:00 pm

  • Wednesday

    8:00 am - 4:00 pm

  • Thursday

    8:00 am - 4:00 pm

  • Friday

    8:00 am - 4:00 pm

  • Saturday

    Closed

  • Sunday

    Closed

  • February 19, 2025 10:58 pm local time

Report Experience (Complaint/Commend)


      • Abdulsalam Abdulquddus
        February 21, 2022 at 10:39 am

        I don’t understand why ussd code says error everytime… And we now have 2 different apps. Why!

        • marketAfricka
          February 21, 2022 at 10:52 pm

          Thank you Abdulsalam for your complaint and rating. We will get UBA to respond accordingly.

      • Eguono
        March 4, 2022 at 1:32 pm

        On 27th February, I attempted to purchase N1010 airtime from the UBA mobile app onto +234 815 1872 680, it returned successful, sadly I didnt receive any credit airtime. I have been checking my credit balance since then and till today nothing yet. If this failed in the process, ordinarily I expect a reversal of N1010 back to my account.

        Find attached, details of transaction.

        Overall rating

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        Response time

      • Joy Oluwaseun
        May 23, 2023 at 4:29 pm

        I personally want to commend you guys even though sometimes your mobile app takes too long and others takes time but I want to say thank you.

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      • Frances Chinedu
        May 23, 2023 at 4:31 pm

        I want to say a big thank you for the team. Well done guys for a good service. When I was thinking my money was gone, then you gave me your word. The merchant confirmed payment 3 days after, though it was too long and I think you can do better.

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      • Monday Alakija
        June 17, 2023 at 2:29 am

        UBA mobile App is so annoying.
        Even at midnight, waited to transact yet Apps keep timing out. So tiring, UBA do something to improve this!

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      • Olamileka
        July 7, 2023 at 2:06 pm

        I am loving the new (ugraded) UBA mobile App.
        Sweet and beautiful, hope they keep it effective and serving like it is now.

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      • Vera Ifechukwu
        August 8, 2023 at 1:12 am

        The UBA network isn’t encouraging and it delays before one would be credited or debited

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